Last updated: May 21, 2025
Welcome to the official website of Carlevana Winery — https://carlevana.md (hereinafter referred to as the “Website”).
These Terms and Conditions (hereinafter referred to as the “Terms”) govern access to and use of the Website, as well as the terms for booking tours, tastings, and participation in events organized by S.R.L. CARLEVANA WINERY.
Please read these Terms carefully before using the Website. By using the Website, you confirm your agreement to these Terms. If you do not agree, please do not use the Website or make any bookings.
1. Description of Services Provided
Carlevana Winery offers the following services:
- Organization of tasting tours;
- Guided visits and thematic events;
- Online booking through the Website.
Up-to-date information about offers, schedules, and prices is available on the Website.
2. Eligibility for Participation
- Visitors of all ages are welcome to participate in tours and events at the winery.
- Participation in alcoholic tastings is permitted only for individuals aged 18 and over, in accordance with the laws of the Republic of Moldova.
- The administration reserves the right to request identification to verify age.
3. Bookings and Payments
- Bookings can be made through the Website or directly by contacting our booking team.
- An advance payment may be required to confirm the reservation, according to the details provided on the Website.
- Prices and conditions may be changed without prior notice, except for confirmed and prepaid bookings.
- All payments are processed via secure payment methods indicated on the Website.
4. Cancellation and Refund Policy
- Free cancellation is available up to 48 hours before the scheduled event.
- No-shows or cancellations made less than 48 hours before the event are generally non-refundable.
- Carlevana Winery reserves the right to cancel or reschedule an event due to technical reasons or force majeure. In such cases, clients will be offered a refund or the option to reschedule.
5. Code of Conduct
- All guests are expected to behave respectfully and responsibly while on winery premises.
- Guests who are visibly intoxicated or display aggressive or inappropriate behavior may be removed from the premises without a refund.
- The administration reserves the right to refuse participation without compensation in the event of violations of the established rules.
6. Intellectual Property
- All materials on the Website, including text, images, videos, graphics, logos, and other content, are the property of Carlevana Winery or third parties licensed to use such content.
- Copying, distributing, modifying, or publicly using these materials without prior written permission from the rights holder is prohibited.
7. Limitation of Liability
- Carlevana Winery is not liable for indirect losses, property damage, injuries, or illnesses occurring during the visit, except where such damage is proven to be caused by the company’s negligence.
- Participation in tours and events is at the visitor’s own risk.
8. Privacy
- Personal data of visitors is processed in accordance with our Privacy Policy, available on the Website.
- By using the Website, you consent to the processing of your personal data and confirm that the information you provide is accurate.
9. Governing Law and Dispute Resolution
- These Terms are governed by the laws of the Republic of Moldova.
- Any disputes arising in connection with the use of the Website or services provided will be resolved by the competent courts of the Republic of Moldova.
10. Amendments to the Terms
- We reserve the right to amend these Terms at any time.
- The updated version will be published on the Website and will take effect upon publication.
- Continued use of the Website after updates to the Terms constitutes acceptance of the changes.
11. Contact Information
S.R.L. CARLEVANA WINERY
IDNO: 1017600050239
Address: str. Ștefan cel Mare, 9, MD-2065, s. Merenii Noi, Anenii Noi District, Republic of Moldova
Phone: +373 76755550
Email: [email protected]
