Effective Date: June 1, 2025
This Privacy Policy explains how S.R.L. CARLEVANA WINERY (hereinafter referred to as “Carlevana,” “we,” “our,” or “us”) collects, uses, processes, and protects personal data obtained through our website: https://carlevana.md (hereinafter referred to as the “Website”), as well as during the provision of tourism, tasting, and other related services.
By using our Website, you agree to the terms of this Policy.
1. Types of information we collect
We may collect the following categories of information:
- Personal data provided voluntarily, such as your name, surname, contact details (email address, phone number), booking details, participation in events, tastings, or tours, and other information you provide through forms on the Website (contact, booking, information requests).
- Technical and automatic data, including your IP address, browser type and version, language settings, information about visited pages, visit duration, cookies, and similar technologies.
2. Purposes of data processing
The collected information is used for the following purposes:
- Providing services (organization of tastings, tours, events);
- Responding to your inquiries and processing reservations;
- Improving the quality of services and Website functionality;
- Sending information and marketing materials (only with your consent);
- Fulfilling legal obligations under the laws of the Republic of Moldova.
3. Disclosure of information to third parties
Your data may be shared with third parties only in the following cases:
- To fulfill obligations towards you (e.g., partners, payment or IT service providers);
- To comply with legal requirements;
- With your explicit consent;
- To protect Carlevana’s legitimate interests, where necessary.
4. Data security
We implement appropriate technical and organizational measures to prevent unauthorized access, loss, alteration, or destruction of your data, including:
- The use of secure servers;
- Access control measures;
- Encryption technologies.
5. Data retention period
Your personal data is retained:
- For as long as necessary to provide the requested services;
- For the period required by applicable tax and accounting laws;
- Until you withdraw your consent, in cases where data processing is based on consent.
6. Your rights
You have the right to:
- Access your personal data;
- Correct or update your data;
- Restrict processing or request deletion of your data (unless legal obligations prevent this);
- Withdraw your consent for marketing communications.
To exercise these rights, please contact us at [email protected].
7. Cookies and analytics
We use cookies to:
- Analyze Website traffic;
- Improve user experience;
- Provide personalized content.
You can adjust your cookie settings in your browser. Disabling cookies may affect the functionality of some parts of the Website.
8. Links to third-party websites
Our Website may contain links to external websites. We are not responsible for the content or privacy practices of those websites. We recommend reviewing their privacy policies separately.
9. Updates to this Policy
We reserve the right to update this Privacy Policy. The revised version becomes effective upon publication on the Website. In case of significant changes, we will notify you accordingly.
10. Contact information
S.R.L. CARLEVANA WINERY
IDNO: 1017600050239
Address: str. Ștefan cel Mare, 9, MD-2065, s. Merenii Noi, Anenii Noi district, Republic of Moldova
Phone: +373 76755550
Email: [email protected]
